How to Fire Toxic Clients [7FMS Ep. #82]

by Daniel Patterson


Human nature being what it is… sometimes people behave poorly.

They don’t meet your standards of conduct or respect your boundaries.

What do you do if this happens within a business context?

It’s not as simple as just “cutting that person out of your life.”

The threat of a bad review or negative word of mouth looms large.

There are financial and reputational risks!

More than that… what if a client just isn’t a good fit anymore? What if you don’t want to work with someone that’s inquiring about lessons?

In this episode, Nate and Daniel teach from experience… giving plenty of verbiage that you can use to defuse these uncomfortable situations in your studio.

Click below to listen to the episode:



Or, check out the video version of the podcast:


Here’s what we cover in the episode:

  • Defining your “ideal” client
  • How to let people go before they begin working with you
  • How to let people go when they’re no longer a fit
  • How to let people go when they become toxic
  • Honoring the culture of your music school

We’d love to hear from you… what was your big takeaway this episode? What questions do you have?

If this episode is valuable to you, drop us a note, share with a friend, leave a review, or share on your social platform of choice!!!!



This episode is sponsored by… The only group piano method in the world that allows students to enter a class or level up at any time. (No more scheduling headaches for you!). Visit to book a virtual or live demo and learn how we’ve helped hundreds of studios get parents on board with group piano lessons.


Big Music Games provide fun with a clear purpose. Ear training and music theory for students ages 4-14. Level up your student’s ears & ignite their passion and motivation to practice with 15 levels of rhythm, melody, harmony and songwriting games. Join the tribe of teachers dedicated to improving the way the world educates the next generation of musicians.


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Daniel Patterson is a private teacher, writer, and marketing consultant for music schools. He began teaching in 2004. He co-founded and led marketing operations for a summer music camp that sees over 200 children each summer.

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