Creating Amazing Customer Experience in Your School (w. Brady Davies) [7FMS Ep. #81]

by Daniel Patterson

Do you know who often gets neglected or overlooked or even maligned in most studios?

Our true customers… the parents of our students!

In this episode, we invited Brady Davies back to talk about how his chain of studios has created a great customer experience for parents in their studio.

Brady owns 11 studios in Utah and employs over 180 staff.

He has a lot to share and shares many specific techniques and ideas that you can implement in your own studio, including ideas for recitals, your front desk, your customer onboarding process, and many others.

Click below to listen to the episode.



Or, check out the video version of the podcast:


Here’s what we cover in the episode:

  • Small things that matter in the customer experience
  • Tailoring the customer experience to meet parents’ expectations
  • 8+ ways to enhance parent & student interactions
  • How to use parent & student feedback for future interactions 
  • How to make a recital awesome for parents
  • How to know when a change in your music school is actually necessary
  • Steve Jobs’ advice for your school

We’d love to hear from you… what was your big takeaway this episode? What questions do you have?

We won’t know unless you reach out and tell us!

You can do so by contacting us here.



This episode is sponsored by… The only group piano method in the world that allows students to enter a class or level up at any time. (No more scheduling headaches for you!). Visit to book a virtual or live demo and learn how we’ve helped hundreds of studios get parents on board with group piano lessons.


Big Music Games provide fun with a clear purpose. Ear training and music theory for students ages 4-14. Level up your student’s ears & ignite their passion and motivation to practice with 15 levels of rhythm, melody, harmony and songwriting games. Join the tribe of teachers dedicated to improving the way the world educates the next generation of musicians.


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Daniel Patterson is a private teacher, writer, and marketing consultant for music schools. He began teaching in 2004. He co-founded and led marketing operations for a summer music camp that sees over 200 children each summer.

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